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| Cygnal Technologies Partners with Interactive Intelligence to Offer Multi-Channel Contact Centre Solution |
| New product line designed to make advanced contact centre deployments simpler and more affordable for medium-sized enterprises |
| August 30, 2005 |
MARKHAM, ONTARIO and INDIANAPOLIS, August 30, 2005 – Cygnal Technologies Corp. (TSX: CYN) has partnered with Interactive Intelligence Inc. (Nasdaq: ININ) to offer its customers throughout Canada a software-based suite of contact centre and enterprise IP telephony solutions. Cygnal anticipates these solutions will appeal to medium-sized enterprises looking for advanced, multi-channel contact centre functionality that traditionally required a more complex and costly implementation.
Cygnal chose to offer the Interactive Intelligence solution because it provides customers with a pre-integrated application suite and multimedia automated call distribution (ACD) capability, to manage phone calls, faxes, e-mails and web interactions from one platform. Cygnal is now able to provide a Microsoft®-based, session initiated protocol (SIP)-ready, IP PBX phone and communications platform to its clients.
“The Interactive Intelligence software is architected as a modular, pre-integrated suite of products that enable customers to add new applications at their own pace without changing their existing infrastructure,” said Todd Rutherford, President, Cygnal Network Solutions. “Furthermore, the company’s commitment to industry standards means our customers’ investments are protected. Interactive Intelligence’s reputation as a leading innovator also assures that our customers can be the first to take full advantage of emerging technologies, such as SIP, for even greater value.”
Cygnal has already leveraged the Interactive Intelligence software for deployments with the following customers:
- Abrams Towing (www.abrams.ca) is Canada's largest towing and recovery company, with a fleet of more than 125 vehicles. Cygnal will be implementing a complete voice system, including a call center solution, which includes advanced routing, advanced reporting, full-time recording and multimedia queuing.
- Execulink (www.execulink.com) is a Southwestern Ontario-based integrated communications company offering local telephone, long distance, and Internet and cable services to business and residential customers across Canada. Cygnal was able to meet Execulink’s needs for an internal call centre with advanced functionality including flexible call routing and customer treatment, multimedia queuing and recording. In addition, Execulink plans to offer its own small business customers a hosted contact centre service based on Cygnal’s solution.
“Organizations of all sizes are finding that customers increasingly expect to be served through whatever channels they choose, including voice, e-mail, fax, self-service, or live Web chat,” Rutherford said. “Our core offerings, combined with the multi-channel software provided by Interactive Intelligence, enable organizations to more effectively meet these customer demands – particularly small and mid-sized enterprises that previously found advanced contact centre functionality cost-prohibitive and too complex to deploy and manage.”
“As our first National Elite Partner in Canada – a designation signifying partners that are capable of providing the highest level of sales, service and support for our entire product line – Cygnal can now offer its customers, coast-to-coast, the broadest range of best-of-breed solutions,” said Dr. Donald E. Brown, president and chief executive officer for Interactive Intelligence. “In addition, the flexibility of our software, combined with Cygnal’s extensive telephony infrastructure and expertise, gives customers new options for deployment, including premise-based, outsourced, and managed.”
About Interactive Intelligence
Interactive Intelligence Inc. (Nasdaq: ININ) is a global developer of business communications software for IP telephony and contact center automation. The company was founded in 1994 and has approximately 1,500 customers worldwide. Recent awards include Software Magazine's 2004 Top 500 Global Software and Services Companies, the 2004 Network World 200, and Frost & Sullivan's 2004 Product Innovation Award. Interactive Intelligence employs approximately 350 people and is headquartered in Indianapolis. The company has 12 offices throughout North America, Europe and Asia. For more information, please visit www.ININ.com.
About Cygnal
Cygnal Technologies Corporation is a leading Canadian provider of network communication solutions including the design, installation, maintenance and management of wired and wireless communication networks. The Company offers a full range of technologies and solutions for service providers and enterprise customers. Cygnal has expertise in voice, video and data solutions over traditional and next generation converged technologies.
Cygnal Technologies Corporation is headquartered in Markham, Ontario and supports end-user customers and business partners through 14 offices across Canada, including Vancouver, Edmonton, Calgary, Winnipeg, London, Burlington, Brampton, Toronto, Sudbury, Ottawa, Montreal, Quebec City and Halifax. Cygnal common shares are listed on the Toronto Stock Exchange under the symbol CYN.
No stock exchange or regulatory authority has approved or disapproved of information contained herein. Certain information included in this news release is forward-looking and is subject to important risks and uncertainties. When used in this news release, the words "believe", "intend", "estimate", "expect", "plan" and similar expressions are intended to identify forward-looking statements, although not all forward-looking statements contain such words. These forward-looking statements are based on current expectations. The results or events predicted in these statements may differ materially from actual results or events. Factors which could cause results or events to differ from current expectations include, among other things, the impact of price and product competition, the ability of the Corporation to make acquisitions and/or integrate the operations and technologies of acquired businesses in an effective manner, general industry and market conditions and growth rates, the impact of consolidations in the telecommunications industry and stock market volatility. For additional information with respect to certain of these and other factors, see the reports filed by Cygnal Technologies with applicable Canadian securities administrators. Cygnal Technologies disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.
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For further information, please contact:
David Horsley
Senior Vice President and
Chief Financial Officer
Cygnal Technologies Corporation
905-944-6500
dhorsley@cygnal.ca
Jeff Codispodi
Investor Relations
The Equicom Group Inc.
416-815-0700 ext. 261
jcodispodi@equicomgroup.com
Christine Holley
Director, Market Communications
Interactive Intelligence Inc.
317-715-8220
christine.holley@inin.com
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